Support
Contact Torii Parcel
Use the item request form for a new product. For an existing request or policy question, include enough information for us to identify the request without sending unnecessary sensitive details.
Effective date: 2026-07-11
Item request
For a new product, use the Request an Item form. You can send a Japanese product link, or switch to description mode if you do not have one.
Existing request
For an existing request, include the Request ID, the email address used for the request, and a short explanation of what you need. Do not send payment card details or unnecessary identity documents by email.
Support topics
- Shipping question
- Cancellation or refund
- Privacy inquiry, correction, or deletion request
- Other service support
Contact method
Email us for an existing request, shipping, cancellation, refund, privacy, or other support question. We usually reply usually within 2 business days.
hello@toriiparcel.comHave an item in mind?
Send the product link or describe what you remember. There is no payment when you submit a request.